BILLING GUIDELINES

1. All our signups go through a stringent fraud-detection procedure. Our verification department cross-checks all the information given during the signup. This is done to establish that the account holder is aware about the purchase made as of fact that the signup has been made with their knowledge. All the accounts are setup only after confirming the signup authenticity.

2. For Indian Clients: All payments are to be made in INR. We accept payment through following modes:

   • Debit Cards/ Netbanking

   • Credit Card (VISA, MasterCard)

   • NEFT / RTGS / Wire Transfer

   • Direct Cash Deposit

   • Non-Rupee Bank Transfer

For International Clients, we accept payment through following modes:

• PayPal

• Non-Rupee Bank Transfer

3. We accept monthly, quarterly, semi-annual & annual payments. We also allow multi-year contracts. You can mail us at [email protected] for further details

4. Payments done via NEFT / RTGS / Wire Transfer / Cheque/ Demand Draft / Pay Order would be setup only after we get the proof of the payment that has been done. A receipt copy of the payment needs to be sent to our billing department. Clients may scan the receipt or take a screenshot of the same & email it as an attachment to [email protected]. Such accounts would be setup after the copy of the receipt is received. Our billing department can be reached at 1800-102-0088 any time for any clarification when needed.

5. We require a written authorization in the form of an email for requests to change billing cycles, contact email address & cancellation / termination of services. Requests on live-chat or call for the same would not be accepted. This has to be sent to [email protected].

6. Account renewal reminders will be sent 5 days before the actual renewal / due date. This is done to ensure that the clients get enough time to make the payment(s). A second reminder will be sent before the due date and the third & final reminder would be sent on the day of the renewal. These reminders will only be sent at the authorized primary email address of the account.

7. A grace period of 3 days will be given to all unpaid accounts past the renewal / due date. The hosting service will be suspended on the 6th day of the account being past due and a notification email would be sent informing about the suspension of service. We charge late fee from second and third day of grace period. Backup, if purchased / applicable, will be provided only after the dues are paid during the suspension period, i.e. between 6th and 10th days (both days inclusive) of account being past due.

8. We would allow up to 5 days after the account has been suspended, for the renewal fee/dues to be paid. The account will be terminated permanently and all data held within that particular account will be deleted from the server once this period of additional 5 days is over. Under no circumstances would a backup be provided to the client after termination

9. Charges for only unused period would be refunded. If the cancellation request is received within 0-6 days before the renewal date, this cancellation request will be effective on the following billing cycle and charges for the current month will apply.

10. We do not allow charge backs to occur to its merchant accounts and contracts with VISA/ MASTERCARD International, American Express financial services. It is not recommended to initiate a charge back hence it is assumed that customer agrees to the billing policies (of this document) and the terms and conditions as outlined in this document and Rackbank® will use this document and clients agreement at the time of the order to wholeheartedly fight a charge back and/or dispute. If the customer gives a valid reason for a refund, Rackbank® will happily apply this refund only if the requirements specified above are met. Any dispute/ charge back attempts will immediately result in suspension of the web hosting account and another charge will be applied to clients’ credit card under the same order/ authorization number. Any customer, who provides a credit card charge back in response to a bill and/or order placed at Rackbank® will be subject to collections and legal action. Charge backs are never an acceptable means of attaining a refund. By ordering an account you are bound by these terms and conditions and must follow and agree to them. The following amounts will be applied for all charge backs: Rs. 5000.00 Charge back processing fee Rs. 2500.00 penalty for charge back usage. In addition, if collections action is required a 25% collections fee will be assessed as well for the total amount.

11. Accounts terminated due to any hosting violation, breach of our policies (TOS & AUP) are not entitled to any sort of refund what-so-ever. Instances where Rackbank%® has had to delete or terminate accounts (after having an evidence to substantiate the charges / violations) due to complaints of copyright infringement, internet watchdog complaints would also not be entitled for any refund at all.

12. You can update your billing information from the Members Area. If in case, you do not have the access to change for some of the information, you need to contact our Billing Department via Helpdesk & the changes would be done in 24 hours. Periodically it may become necessary for us to contact our customers regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices. Clients are solely responsible for keeping all personal and billing information up-to-date at all times. We are not responsible for actions that are taken as a result of a client's failure to respond to our notices.

13. At any point of time, in cases where compensation has to be given for not having been able to provide the services guaranteed on the website, the amount would not be more than 1 month's hosting fees.

Payment Options
Debit Cards/ Netbanking

We accept Debit Cards/Netbanking from the following banks:

Canara bank, City Union bank, Central Bank of India, Citi bank, Punjab National bank, State Bank of India, Union bank of India, Axis bank, Corporation bank, Cosmos bank, Catholic Syrian Bank, Deutsche bank, HDFC bank, ICICI bank, Indian Overseas bank, ING Vysya bank, Karur Vysya bank, Kotak Mahindra bank, Standard Chartered bank, Andhra Bank, Bank of Bahrain and Kuwait, Bank of Baroda Corporate, Bank of Baroda Retail, Bank of India, Bank of Maharashtra, YES bank, DCB Bank Business, DCB Bank Personal, DBS Bank Ltd, Dhanlaxmi bank, Federal Bank, IDBI Bank, Indian Bank, IndusInd Bank, Jammu & Kashmir Bank, Karnataka Bank, Lakshmi vilas Bank, Oriental bank of Commerce, Punjab national bank (Retail), Punjab national bank (Corporate), Royal Bank of Scotland, Saraswat Bank, Shamrao Vithal Bank, South Indian Bank, State Bank of Bikaner & Jaipur, UCO bank,Tamilnad Mercantile bank, United Bank of India, State Bank of Travancore, Vijaya Bank, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and Syndicate Bank

Credit Cards

You can pay us for any purchase using any of the following Credit Cards:

• Visa/Master Card

• American Express

Bank Deposit, NEFT, RTGS & Wire Transfer

Non-Rupee Bank Transfer Page

Steps the customer need to follow to make payment for Non-Rupee Bank Transfer.

• Login into your online Bank Account.

• Click on Online Transfer

• Add Payee to your online banking account with following details mentioned below.

• If you are unable to add payee; kindly contact customer care department of your bank and ask them to add “Rackbank® Datacenters Private Ltd.” manually.

• Once added; transfer the amount as per the discussion / quote / commercials sent.

• Please be sure to send us all the details mentioned below on the completion of a successful transaction

  1. Name of the organisation

  2. Postal / Physical address

  3. ZIP / Pin Code

  4. Contact person name

  5. Email ID (s)

  6. Contact number (s)

  7. PAN No.

  8. Transaction Number

  9. Name of the bank from which the money was transferred

  10. Amount Transferred

  11. Time and Date of Transaction

Your Card Information:

Rackbank® doesn't stores your credit/debit or any other card’s details in the any of the company’s database. We only push the information to the payment gateways

For any clarifications or further details, please feel free to contact us on any of the following: